Refund policy

We hope you enjoy the products purchased from Allied Custom Gifts Inc. This Refund & Return Policy explains how Allied Custom Gifts Inc (“we,” “us,” or “our”) handles returns, refunds, replacements, and related requests for orders placed through our Website.

Scope

This Policy applies to purchases made directly through our official Website and delivered within the United States.

We primarily offer handmade felt products across three main categories:

Home décor and decorative accessories
Seasonal, holiday, and special-occasion gifts
Children’s toys and imaginative play products

Our products may include felt flower arrangements, garlands, ornaments, wall hangings, decorative figures, seasonal decorations, gift items, finger puppets, activity sets, soft toys, and related handmade felt products.

Because many products are handmade, small differences in stitching, shape, color placement, texture, dimensions, or decorative arrangement may occur. These natural variations are part of the handmade character of the product and are not generally considered defects.

Return Window

Unless otherwise stated on the product page or at checkout, you may request a return within 30 calendar days from the date your order is marked as delivered.

Return requests submitted after the 30-day period may be declined, except where otherwise required by applicable law.

Return Eligibility

To qualify for a return and refund, the product must:

Be unused, clean, unwashed, uninstalled, and unaltered
Be returned in its original condition
Include all original packaging, tags, labels, accessories, inserts, instructions, and protective materials
Include valid proof of purchase, such as an order number, receipt, or confirmation email

We may refuse a return or issue only a partial refund if the product shows signs of use, wear, washing, staining, odors, pet hair, moisture damage, stretching, crushing, cutting, installation, missing parts, improper storage, or handling that makes it unsuitable for resale.

Handmade Felt Products

Handmade felt products may have minor variations in:

Stitching and seam placement
Shape and measurements
Material texture
Color tone and decorative placement
Flower, leaf, character, or ornament arrangement

These variations make each item unique and do not normally qualify the product as damaged or defective.

Minor compression or creasing caused by shipping is usually temporary. Customers should gently reshape the item by hand and allow it to rest in a dry, well-ventilated area.

A return will not normally be approved solely because of minor handmade differences or temporary shipping creases.

Home Décor and Seasonal Products

Felt flowers, garlands, wreaths, wall hangings, ornaments, decorative figures, and seasonal decorations must be returned unused and uninstalled.

Products may not qualify for return if they have been:

Hung, mounted, attached, or installed
Cut, altered, reshaped, or modified
Exposed to smoke, moisture, excessive heat, or strong odors
Damaged during installation, storage, or removal
Used as part of a display, event, or seasonal decoration

Gift wrapping, greeting cards, custom messages, upgraded packaging, and similar optional services are generally non-refundable once prepared or shipped.

Children’s Toys and Play Products

Children’s toys, finger puppets, felt activity sets, soft play products, and related items must be returned unused, clean, complete, and in resalable condition.

For hygiene and safety reasons, items that have been placed in a child’s mouth, washed, heavily handled, stained, damaged, or used during play may not qualify for return.

All pieces, characters, accessories, storage bags, labels, and instructions originally supplied with the product must be included.

Parents, guardians, and caregivers should inspect products before use and follow all age recommendations, warnings, and care instructions.

Decorative nursery products are not automatically toys and should not be treated as sleep products, teething items, or unsupervised play items unless clearly stated on the product page.

Personalized, Customized, and Made-to-Order Products

Personalized, customized, made-to-order, or special-request products are generally not eligible for return, cancellation, exchange, or refund unless they:

Arrive damaged or defective
Are materially different from the confirmed order details
Contain an error made by Allied Custom Gifts Inc

Customers are responsible for reviewing all names, spelling, dates, colors, measurements, themes, messages, and design selections before submitting an order.

We are not responsible for personalization errors that appear exactly as submitted or approved by the customer.

Once production has started, personalized or made-to-order items usually cannot be changed or canceled.

Final Sale and Clearance Products

Products marked as Final Sale, Clearance, Non-Returnable, or similar are not eligible for return or refund unless they arrive damaged, defective, or materially different from the product ordered.

Any applicable restrictions will be displayed on the product page or at checkout.

Contact Us Before Returning an Item

We may use different warehouses, fulfillment providers, and logistics partners. Return addresses can vary depending on the product and order.

Do not return products to our company address or to the address printed on the shipping package without prior approval.

Before sending any item back, contact our support team within the applicable return period:

Email: hello@alliedcustomshop.com
Phone: +1 (719) 631-9931

Please include:

Your full name
Your order number
The product you wish to return
The reason for the return
Clear photographs or videos when requested

If the return is approved, we will provide the correct return address and any required instructions or return reference number.

Returns sent without approval, to an incorrect address, or without the required information may be delayed, rejected, or returned to the sender.

Return Shipping Costs

If the return results from our error, such as receiving the wrong product or a confirmed defective item, we may provide a prepaid return label or reimburse reasonable return shipping costs after reviewing the claim.

For returns based on personal preference, including a change of mind, ordering the wrong item, choosing the wrong color, theme, style, size, or design, the customer is responsible for return shipping costs.

Original shipping fees are generally non-refundable unless the return was caused by our error or otherwise required by law.

Customers are responsible for securely packaging returned products. We recommend using a tracked shipping service, as we are not responsible for returned packages that are lost or damaged before reaching the approved return location.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, contact us within 7 calendar days of delivery.

Please provide:

Your order number
Clear photographs of the product received
Photographs of the outer shipping package
Photographs of the internal packaging
Close-up photographs or videos showing the problem
A brief description of the issue

Please do not discard the product, packaging, labels, or shipping materials until the claim has been reviewed.

Depending on the circumstances, we may offer:

A replacement product
Replacement parts
A partial refund
A full refund
Store credit
Another appropriate resolution

The available solution will depend on the nature of the issue, product availability, and applicable law.

Missing Components

If a children’s activity set, puppet set, decoration, or other multi-piece product arrives with missing components, contact us within 7 calendar days of delivery.

Please provide photographs of everything received, including the packaging and product contents.

After review, we may send the missing component, replace the product, or offer another appropriate resolution.

Refund Process

Once an approved return is received, we will inspect the product and notify you whether the refund has been approved, partially approved, or declined.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 7–14 business days after the refund is processed for the funds to appear in your account. The exact timing depends on your bank, card issuer, or payment provider.

Shipping charges, gift wrapping, custom packaging, expedited delivery fees, and other service charges are generally non-refundable unless the refund is caused by our error.

Partial Refunds

A partial refund may be issued if an approved return:

Has missing packaging, tags, accessories, or components
Shows minor signs of handling or wear
Requires cleaning, repackaging, or restoration
Is returned in a condition that reduces its resale value
Includes non-refundable services or packaging

We will explain any deduction when notifying you of the refund decision.

Exchanges

We do not generally offer direct exchanges.

To purchase a different product, style, color, theme, or size, return the original eligible item under this Policy and place a new order through our Website.

Replacement products provided for confirmed damage, defects, missing components, or fulfillment errors are not treated as standard exchanges.

Order Cancellations

We cannot guarantee cancellation after:

Product preparation has begun
A personalized or made-to-order product has entered production
The order has been packed
A shipping label has been created
The package has been handed to the carrier

If cancellation is approved before fulfillment begins, the refund will be issued to the original payment method.

Gift Orders

Refunds for gift purchases are generally issued to the original payment method used by the purchaser.

We normally cannot issue a cash or card refund directly to the gift recipient unless required by law or separately approved by our support team.

Personalized gift products, gift wrapping, custom notes, and upgraded packaging remain subject to the restrictions stated in this Policy.

Product Care and Proper Use

Handmade felt products should generally be:

Spot-cleaned gently
Kept dry
Stored away from direct heat and open flames
Protected from prolonged direct sunlight
Kept free from heavy pressure or crushing
Reshaped gently after shipping or storage

Unless specifically stated otherwise, felt products should not be machine washed, tumble dried, soaked, or directly ironed.

We are not responsible for damage caused by misuse, improper washing, unsuitable cleaning products, incorrect installation, unauthorized modification, excessive force, normal wear and tear, or failure to follow care and safety instructions.

Return Abuse and Fraud Prevention

We reserve the right to refuse returns, limit refunds, or suspend customer accounts when we reasonably suspect return fraud, repeated misuse of the return process, false damage claims, product substitution, or other abusive activity.

This provision does not limit rights that cannot be excluded under applicable consumer protection laws.

Changes to This Policy

We may update this Refund & Return Policy periodically to reflect changes in our products, operations, fulfillment procedures, or legal requirements.

The latest version will be posted on our Website with an updated “Last Updated” date.

Contact Information

For questions regarding returns, refunds, replacements, or damaged products, please contact:

Allied Custom Gifts Inc
Address: 75 Manhattan Dr, Suite 212, Boulder, CO 80303, United States
Phone: +1 (719) 631-9931
Email: hello@alliedcustomshop.com